Return Policy

At Knoz Store, we strive to provide an excellent shopping experience for our valued customers. If you are not satisfied with the product you received, you can take advantage of our return policy as follows:

1. Return Period:
   • You can return the product within 14 days from the date of receipt.
2. Return Conditions:
   • The product must be in its original condition and unused.
   • The product should be packed in its original packaging with all accessories and documentation (if applicable).
3. Return Steps:
   • Contact our customer service via email or phone to request a return.
   • You will receive detailed instructions on how to return the product and the address to send it to.
4. Return Costs:
   • If the return is due to an error on our part (such as receiving the wrong or defective product), we will cover the shipping costs.
   • In other cases, the customer will bear the return shipping costs.
5. Refund:
   • Once we receive the returned product and verify its condition, we will process the refund.
   • The amount will be refunded to the same payment method used for the purchase, within 7-14 business days.